FAQ

HalloApp is the first app for real relationships. A simple, safe, and private place to connect and share what matters in your life, with the people who matter to you. In complete privacy.
Yes, HalloApp is currently mobile-only and we have both an Android and iPhone app. We provide support for: Android 5.0 (lollipop) and above iPhone iOS 13 and above (iphone 6S or higher)
HalloApp can be used worldwide.
Go to halloapp.com/download or search for HalloApp in the Android play store or Apple app store directly to install the app. You can also get an invitation by an existing HalloApp user and follow the link that they have sent you from your phone to install HalloApp.
Use your phone number to register and start using HalloApp. HalloApp needs access to your contacts on your phone to connect you to your friends.
We’re continually improving HalloApp. To make sure your app is up-to-date turn on the automatic updates on your phone or visit your app store to manually update.
HalloApp uses your phone’s contact book to connect you with your friends & family. You can limit your contact book’s access to your posts by using the privacy settings in the app.
Yes, HalloApp uses the same internet connection as web browsing and email on your phone.
Yes, data roaming charges may apply. To avoid any roaming charges turn off your mobile data roaming. Contact your mobile provider for more information.
Your HalloApp account can be associated with only one phone number at a time.
Yes, you’ll need to delete your HalloApp account and you’ll be presented with a registration screen to register with your new phone number. Please note that your data will be deleted from your previous account associated with your old phone number.
Your post will be shared with your phone contacts who also use HalloApp. You can limit your contact book’s access to your posts by using the privacy settings in the app.
The people who are not in your address book can only see a name and no other information. The comments that you see on your friends posts are from your friends' friends. You will not be able to see each other’s phone numbers unless you are mutual friends.
Your contacts will have access to your post for 30 days. After 30 days your post will expire. We temporarily store posts on our servers to route the replies that come but after 30 days they no longer exist and are deleted from our servers.
No, messages don’t expire. We temporarily store messages on our servers to deliver them to you. Once they are delivered, they stay on your phone until you decide to delete them.
You can delete your own posts. Currently we don’t have a way to edit your posts.
You can delete your own messages. Currently we don’t have a way to edit your messages.
You have the ability to delete your own comments for 1 hour after posting them. After 1 hour has passed your comments can no longer be deleted. Currently we don’t have a way to edit your comments.
Last seen tells you the last time your contacts used HalloApp, and online indicates that they are actively using HalloApp at that time. Yes, your friends and family can see when you are online and your last seen timestamp.
Mentions can be used in the feed. It can be done by typing the “@” symbol and selecting the contact’s name. When you mention someone, a notification will be sent to that contact, indicating to them that they were mentioned in a post.
Yes, HalloApp has a group feed … and it’s awesome to stay in touch with your friends and family this way.
The group size limit is 50
Yes, every group has at least one admin who can add and remove you from the group
The maximum number of admins in a group is 50 as the maximum group size is 50.
Yes, there are two ways of managing this scenario - Go to your feed post > click on seen by icon on the right bottom corner of the post > select the contact name by clicking on it > select hide my posts. Go into settings tab > select “posts” under privacy > click on “my contacts except…” > select contact name from the list.
Yes, by sending a message, you are sharing your phone number with the other contact.
Go into settings > click on “blocked” under the privacy tab > select from the contact list to block or unblock a specific contact.
Nothing, your blocked contact will not see any of your posts, messages, profile picture or phone number. However, blocking a contact won’t remove them from your contacts list. To delete a contact, you must delete the contact from your phone’s address book.
We are still in the process of building this feature and will have more to talk about it in the future.
As the first step, you should call your mobile provider as soon as possible to lock your SIM card. Use a new SIM card with the same number to activate HalloApp on your new phone. This is the fastest way to deactivate your account on the lost/stolen phone as HalloApp can only be activated with one phone number on one device at a time.
If your account is inactive for six months, it’ll be deactivated and deleted. You’ll be logged out and will lose all your chat history, groups and posts. However, if you install the app again as a new user, you’ll see posts of your mutual friends from the last seven days.
Yes, you can delete your account by going into your app settings > Account > Delete > Delete Account.
Download HalloApp to know and enjoy!