FAQ
HalloApp is the first app for real relationships. A simple, safe, and private place to connect and share what matters in your life, with the people who matter to you. In complete privacy.
Yes, HalloApp is currently mobile-only and we have both an Android and iPhone app.
We provide support for: Android 5.0 (lollipop) and above, iPhone iOS 13 and above (iphone 6S or higher)
Go to halloapp.com/download or search for HalloApp in the Android play store or Apple app store directly to install the app. You can also get an invitation by an existing HalloApp user and follow the link that they have sent you from your phone to install HalloApp.
Use your phone number to register and start using HalloApp. HalloApp needs access to your contacts on your phone to connect you to your friends. We only send phone numbers to our server to match with friends - no other contact info leaves your device.
We’re continually improving HalloApp. To make sure your app is up-to-date turn on the automatic updates on your phone or visit your app store to manually update.
HalloApp uses your phone’s contact book to connect you with your friends & family. You can use the privacy settings in the app to restrict which of your contacts have access to your posts.
Yes, data roaming charges may apply. To avoid any roaming charges turn off your mobile data roaming. Contact your mobile provider for more information.
Yes, you’ll need to delete your HalloApp account and you’ll be presented with a registration screen to register with your new phone number. Please note that your data will be deleted from your previous account associated with your old phone number.
Your post will be shared with your phone contacts who also use HalloApp. You can limit your contact book’s access to your posts by using the privacy settings in the app.
The people who are not in your address book can only see a name and no other information. The comments that you see on your friends posts are from your friends’ friends. You will not be able to see each other’s phone numbers unless you are mutual friends.
Your posts will no longer be visible to your contacts after 30 days. In order to be able to forward incoming replies during those 30 days, posts are temporarily stored on our servers, but are then completely deleted from our servers after 30 days.
No, messages don’t expire. We temporarily store messages on our servers until they are delivered to the recipient. The double check indicates device delivery, and that we no longer have the message on our server. Once they are delivered, they stay on your phone until you decide to delete them. Also - all messages are end-to-end encrypted, so we cannot see the content of the few messages that are waiting for delivery.
HalloApp has implemented end-to-end encryption for messaging, using the Signal protocol. This means we at HalloApp cannot see the content of your messages. Usually everything works, but when your contacts change devices, their encryption keys change, and the message won’t be decrypted on the first try. The protocol has a re-send mechanism, so that the right keys can be used, but it requires the senders device to come online and resend the message. You can try asking your contact to open HalloApp to speed up the process of resending. It will happen automatically.
You can delete your own comments at any time until the post expires. Currently we don’t have a way to edit your comments.
Last seen tells you the last time your contacts used HalloApp, and online indicates that they are actively using HalloApp at that time. Yes, your friends and family can see when you are online and your last seen timestamp.
Mentions can be used in the feed. It can be done by typing the “@” symbol and selecting the contact’s name. When you mention someone, a notification will be sent to that contact, indicating to them that they were mentioned in a post.
Yes, HalloApp has a group feed … and it’s a great way to stay in touch with your friends and family.
Go into settings > privacy > blocked > select from the contact list to block or unblock a specific contact. On Android, tap on the ‘+’ in the top right corner of the blocked screen.
Nothing, your blocked contact will not see any of your posts, messages, profile picture or phone number. However, blocking a contact won’t remove them from your contacts list. To delete a contact, you must delete the contact from your phone’s address book.
We are still in the process of building this feature and will have more to talk about it in the future.
As the first step, you should call your mobile provider as soon as possible to lock your SIM card. Use a new SIM card with the same number to activate HalloApp on your new phone. This is the fastest way to deactivate your account on the lost/stolen phone as HalloApp can only be activated with one phone number on one device at a time.
If your account is inactive for six months, it’ll be deactivated and deleted. You’ll be logged out and will lose all your chat history, groups and posts. However, if you install the app again as a new user, you’ll see posts of your HalloApp friends from the last seven days.
Yes, the easiest and fastest way to delete your account is by going into your app settings > Account > Delete > Delete Account. In-app deletion requests take place immediately. However, you can also email support@halloapp.com and request deletion. Be sure to include your full international phone number or username in the request. Email requests take 7 days to complete, and the request will be cancelled if there is ongoing user-initiated activity for that account after the deletion request.
Email us @ support@halloapp.com